Refund policy
Our 90-Day Money-Back Guarantee
Use Elavie Gold Sculpt Firming Gel consistently as directed. If you’re not happy with your results, contact us within 90 days of receiving your order and we’ll refund your purchase. You don’t need to send back an empty jar, and you don’t need a complicated reason. Just tell us how it went.
How to request a refund
- Email us at support@elavie.co.za within 90 days of delivery.
- Include your order number and the email address you ordered with.
- Let us know briefly why Elavie wasn’t right for you. This helps us improve.
We’ll reply within 1 to 2 business days to confirm your refund.
How refunds are paid
Approved refunds go back to your original payment method within 5 to 10 business days. How long it takes to reflect in your account depends on your bank or payment provider.
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn’t what you ordered, email us at support@elavie.co.za within 7 days of delivery. Please include your order number and a photo of the product and packaging. We’ll send you a free replacement or a full refund, whichever you prefer.
Unopened returns
If you’d like to return an unopened, unused product for any reason, you can do so within 30 days of delivery. Contact us first for return instructions. Once we receive the item in its original condition, we’ll refund the product price. Return shipping costs are the customer’s responsibility unless the item is damaged, defective or incorrect.
Please note
- The 90-Day Guarantee applies to one refund per customer, and to orders placed directly on our website.
- The optional Shipping Protection fee is non-refundable once your order has been delivered.
- Refunds are for the amount paid. Discounts and free delivery aren’t paid out as cash.
- Your rights under the Consumer Protection Act are not affected by this policy.
Need help?
Email us at support@elavie.co.za. We’re here to help.