Shipping policy

Free delivery across South Africa
Every Elavie order ships free to any address in South Africa, with no minimum spend.

Delivery times
Orders are delivered within 3 to 7 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods such as sales, Black Friday and the festive season, deliveries may take a little longer. We’ll always do our best to get your order to you as quickly as possible.

Order confirmation and tracking
Once your order is placed, you’ll receive an order confirmation email. When your order has been dispatched, we’ll email you a tracking number so you can follow your parcel to your door.

Where we deliver
We currently deliver within South Africa only. We deliver to residential and business addresses. Please make sure your address, including your street number, suburb, postal code and phone number, is complete and correct. Our courier may contact you on the day of delivery.

Delayed, lost or damaged parcels
If your order hasn’t arrived within 7 business days, or arrives damaged, please contact us at support@elavie.co.za with your order number and we’ll sort it out for you. For damaged items, please include a photo of the parcel and the product.

Shipping Protection (optional)
At checkout you can add Shipping Protection for R29. If your protected order is lost, stolen or damaged in transit, we’ll send you a replacement at no extra cost. Simply contact us within 90 days of your expected delivery date.

Incorrect addresses
If a parcel is returned to us because of an incorrect or incomplete address, or because delivery failed, we can resend it once the correct details are confirmed. A re-delivery fee may apply.

Questions?
For any questions about your delivery, contact us at support@elavie.co.za. We’re happy to help.